AI in Practice: How even Complicated Processes in Service and Back-Office can be Intelligently AutomatedJohn McCarthy Stage
When it comes to AI, most enterprise executives think of chatbots. How naive. Because the actual boost of productivity takes place in the back office: during the handling of processes. Andreas Klug, President of the working group "Artificial Intelligence" in Bitkom, shows from best practice how AI supports case processing – even when it is about complicated case types.