Making AI Real - A Practitioners Experience on Insurance Claims Transformation | hub.berlin Skip to main content
1 & 2 APR `20 STATION BERLIN
10 Apr 2019 | 16:50 - 17:10 | Big-Data.AI Summit

Making AI Real - A Practitioners Experience on Insurance Claims Transformation

Joan Clarke Stage
Stage BAS
The session will cover solving a real-life problem of simplifying motor insurance claims, thus delivering customer experience, reducing processing time to settle claims, and reducing cost of claims. The solution leverages conversational AI integrating Google Dialogflow for interactions with the end consumer, and implements customized algorithms for vision capabilities to process the images of damaged cars to arrive at an estimate for faster settlement of claims. The AI solution involves the right algorithm + right training data + feedback to learn + enterprise change management, to embed AI interventions into existing processes. Enterprise readiness and change management are critical for success. The session will address technical aspects, as well as change management elements in the project, along with choices made to overcome the challenges. The solution delivers phenomenal customer experience by reducing the processing time from 7 days to 1 day, and reduces claims cost by 50%.
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