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10 & 11 APR `19 STATION BERLIN
10 Apr 2019 | 17:10 - 17:30 | Big-Data.AI Summit

Using AI-Driven Communication to Streamline Compliance

Joan Clarke Stage
Stage BAS
Ulrich Pöttgens, Director Digital at Commerzbank, and Alexander Siebert, CEO of Retresco, would like to speak about the advanced technology adaptations Commerzbank has embraced with the objective of managing the digital transformation enterprise-wide, with the help of Retresco. Commerzbank needed to find a solution that gave every employee easy and direct access to comprehensive regulatory knowledge. Streamlining processes through implementing a chatbot platform resulted in a more-even spreading of knowledge within the entire organisation. Employee engagement has been improved, leading to efficiency. Having implemented a system that learns from and reacts to specific feedback from staff, Commerzbank is now able to offer their employees a significantly faster and solution-oriented support. To manage this supportive platform further competences were required, creating new professions.
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